Knowing where you stand in these five categories can help you make smart choices for where you organization needs to go in terms of digital next-steps.
We’ve put together a short quiz to help you navigate the chaos and complexity of moving through this space. You’ll be able to analyze your own systems, culture, and customer journey to arrive at a better understand of what your priorities could be for any choices in so-called “digital transformation."
Ready? Let's go!
It looks like the health and connectivity of your systems is not strong. The investment in creating a "single source of truth" data repository for all key business data can build a powerful foundation for improving other aspects of your organization.
It looks like your attention to the digital customer journey is low, and may be causing serious attrition. It seems like the right starting point for you would be to invest in improving the customer experience.
It seems your employee experience may be slowing down your organization's performance.
You've built a good foundation, but it seems you may be operating from a mindset of one-off change instead of continuous improvement.
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