"Listening to your Community"

A special episode of Season Two for community engagement professionals. Hosted by Civil Space.

Presented by Civil Space, our first product at Domain7, this episode of Change is in the Making is specifically crafted for those who steward outreach and engagement efforts: in government, the public sector, higher education, and other complex community organizations. Tim Booker, CEO of Civil Space, joins Veronica and Kevan for a thorough conversation about the mindset and methodologies that support community listening. Tune in for a deep dive into the dissonance, richness, and innovation that can arise in this vitally important stage in the Design Thinking double diamond, and the community Changemaker's journey.

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Guest Host

Tim Booker, CEO | Civil Space

Tim is CEO of Civil Space, Domain7's civic engagement platform for governments and other community organizations. Tim started his career building digital systems in a university setting, before working as a digital analyst with the Vancouver Olympic Committee. He has deep experience as a leader and strategist at Domain7 over the past decade, using design thinking among his other skillsets to rigorously research and create integrated systems that help complex communities thrive digitally and culturally. More recently, at Civil Space, he’s brought that deep community-centric expertise to the work of civic engagement, working closely with municipalities and other organizations to understand best practice in listening to and co-creating with communities.

Learn more about Civil Space

"Change is in the Making" Co-hosts


Kevan Gilbert

Domain7’s Facilitation Practice Lead, Kevan brings wisdom from over a decade of experience leading award-winning digital strategies for a wide variety of institutions and businesses. A seasoned and engaging facilitator and speaker who has been with Domain7 since 2010, Kevan has helped shape our collaborative and people-centric culture. He’s studied design thinking and innovation processes at the THNK School of Creative Leadership.


Veronica Collins

Veronica coordinates and co-creates Domain7's content, exploring themes around digital making and human flourishing. A creative leader with rich experience in brand and storytelling for tech, social purpose, and higher education, Veronica enjoys cultivating a deeper understanding of how contemporary technologies can aid and support healthy human connection and create new spaces for meaning to emerge.

Likeminded Links


"As a leader you're shaping the future of people's lives. The plan or policy you're crafting could provide leadership and direction for an unknown amount of time and to people who are not yet here. The responsibility to codify a direction or solution that meets that complexity requires us to get into the muck, to be able to understand what needs are really there to be met. It's just so important that we get this right at this phase in the game."

Read the full transcript on Medium...

Previous Episodes

About the podcast

Change is in the Making is Domain7's podcast about all things digital, explored through the lens of purposeful change. Together with our teammates and thoughtful external voices, we'll be delving into how to create meaningful change from a business standpoint, and a human perspective. We'll be discussing themes of digital transformation, empathy, culture-building and connection-making, tackling the complex challenges we face as digital makers...and simply as human beings in this moment in time. 

Have an idea for the show? Drop us a line.

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