Season Two: The Changemaker's Journey

The Way We Listen

In this deep dive of a conversation with seasoned facilitators Ceri Rees and Kevan Gilbert, we turn our attention to small-scale listening and its big-scale impact: on our relationships at work and ultimately in our work itself. Focusing in on interpersonal and group dynamics and drawing from Ceri and Kevan's facilitation experience, we explore ways to intentionally create environments that welcome skillful listening. And we discuss the work of achieving a balance of safety and assertion: asking ourselves how we can avoid empty exercises and instead share truly valuable exchanges of ideas and perspectives. It's a a well-informed, expansive and yet intimate conversation that left us more attuned to our own listening practices in our everyday work life and gatherings.

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Episode Guest

As Domain7's Director of Engagement Strategy, Ceri is our team's go-to when it comes to listening practices and challenging conversations. Ceri's road to Domain7 includes past experience in academic administration, branding and innovation. With Master’s degrees in Theology (UBC) and Biochemistry (Oxford), Ceri’s unique approach to blending analytical acuity, empirical knowledge, and relational wisdom has made her an expert strategist and clarifying voice on conflict resolution, empathy, assertion, and the human element of digital transformation.

"Change is in the Making" Co-hosts


Kevan Gilbert

Domain7’s Facilitation Practice Lead, Kevan brings wisdom from over a decade of experience leading award-winning digital strategies for a wide variety of institutions and businesses. A seasoned and engaging facilitator and speaker who has been with Domain7 since 2010, Kevan has helped shape our collaborative and people-centric culture. He’s studied design thinking and innovation processes at the THNK School of Creative Leadership.


Veronica Collins

Veronica is Domain7's Brand and Editorial Lead, exploring themes around digital making and human flourishing. A creative leader with rich experience in brand and storytelling for tech, social purpose, and higher education, Veronica enjoys cultivating a deeper understanding of how contemporary technologies can aid and support healthy human connection and create new spaces for meaning to emerge.

Likeminded Links


"Listening is more important than we tend to acknowledge. It's the foundation of moving towards innovation and it's also a cornerstone of just human wellbeing. Research shows it's from a foundation of empathy from which new ideas emerge, and what is it that builds that empathy? It's listening."

Read the full transcript on Medium...

Previous Episodes

About the podcast

Change is in the Making is Domain7's podcast about all things digital, explored through the lens of purposeful change. Together with our teammates and thoughtful external voices, we'll be delving into how to create meaningful change from a business standpoint, and a human perspective. We'll be discussing themes of digital transformation, empathy, culture-building and connection-making, tackling the complex challenges we face as digital makers...and simply as human beings in this moment in time. 

Have an idea for the show? Drop us a line.

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