When it comes to people-centric processes, credit unions tend to be a step ahead, and First West Credit Union was no exception. Their leadership team had long embraced community-focused values. They had been immersed in agile methods, well-versed with Lean methodology, and were ready to add one more arrow to their quiver: design thinking for customer-centric innovation.
As with all of Domain7’s facilitation and training, it was important for us to customize the learning experience for the participants’ needs and environment. The planning started with a series of calls with their team, to build a base of understanding about the participants’ current knowledge and learning goals. Then we designed a pathway that started with their senior leadership team.